LoRa H.

BAD experience enarly every single time. I bought from them a few times now and their refunds come slow. They say 10 business days. BUT it's been 14 business days and i still have not yet receive it.
Products come SLOW. They say 10-14 business days. But u can wait up to 2 months!
Flexibility very low especially on refunds..

Firstly, i used to have a great experience with IDEELI until yesterday.

#*******: I receieved this package and something is missing. I reported it, i still havent heard from them yet.

#*******: This was cancelled due to failure to authorize since i am overseas, i cannot get my card at home in the USA to authorize it. I am on a business trip right now, so i didnt realize what was happening to my ideeli account.

The online chat staff Jessica has an attitude and after talking to her for 15 mins (very frustrating convo), all i got was sorry the items are not available anymore. WHY DIDNT YOU TELL ME IN THE FIRST PLACE!?
Aren't the staff suppose to help u buy things and not trying to stop you or making it REALLY difficult? AND the online staff blamed it on "the situation being confusing". NOW THAT- is confusing!
I really like the stuff on that order and it just make me angry because I am a customer and a fly to be shooed off.
I wish there is MORE flexibility and understanding. More listening then trying to NOT help customers and stop being robotic and have some human element and compassion in their customer service.
I work for a magazine and i will make sure this is told to other ppl. I found this site and it is great research.