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THIS IS A MUST READ IF YOU NEED TIPS ON GETTING WHAT YOU WANT FROM CUSTOMER SERVICE SERVICE / TIPS AND INFO ABOUT SAMPLE SALES

This is a second review, about tips for sample sites.

I posted a review alittle earlier about a problem that I'm having, but that problem couldn't have been avoided. I gave this review 2 stars because while the problem I have puts ideeli at a 0, my past experiences have been a 4. So. 2 is a happy in between.

Here's some tips

CANCELLING AN ITEM:
Yeah, it sucks you only have an hr to cancel an item. But I mean. No big deal, you can return it. If you have a problem, you should have read the order confirmation where it says YOU HAVE AN HOUR TO CANCEL THE ORDER. Sure you lost 10 bucks for the shipping/tax fee, but maybe that will teach you to pay attention next time. Another thing; will you guys stop crying about the "$10 shipping fee"? It includes tax, and you can shop all day and they will all be in the same order so you're only being charged one time. Isn't that better than paying individual tax on the items?

SHIPPING:
Ok guys. First you need to understand how a sample sale works. Sample sales are usually when a retailer has items they want to get rid of, and so they first sell as many as they want, and then sell in bulk to these sample sale sites. So while they purchase said items, they won't have a confirmed amount or date for them to sell them until they have sole all the ones they want to. Ideeli has to wait until retailers sends them the items before they say they can repackage them themselves, and ship them. That's... responsible? How would you feel if they said it'd ship in the regular 5-7 business, days, only to get it 2 weeks later because they didn't receive the merch from the retailers until a week prior?
I'ts comical to read some of these reviews saying "I ordered on July 4th, and it's the 11th and I haven't gotten anything." First of all, it's 5-7 business days. Saturday and Sunday are not business days. Second, they let you know the expected ship date (READ THE ORDER INFORMATION!); most times it won't ship until that date. If you have a problem waiting a month for an item; easy solution: DON'T ORDER IT? They have always shipped in in the expected date window, and most of the time, it's been before. You have to understand how sample sales work.

FAILING TO RECEIVE PACKAGE EVEN THOUGH IT SAYS DELIVERED:
I've had a couple problems with receiving products (lost by the post office, totally not ideeli's fault), but they've always taken care of it (issued a full refund back to my card). If your package gets lost, they're very helpful as well. Contact them by the live chat, and at the end of the convo, ask for an email containing of the reference number of the claim, a transcript of the convo for your reference, and save the conversation yourself just incase. That way they can't say "we don't have records of your previous inquiry. They have a 8day policy for claiming a lost package, and by the end, they will refund your item back to your card. This has happened to me a couple times. You have to follow up alot, but in the end it gets taken care of.

RETURNS
As far as returning, they have a very small window to do so; 14 days after the SHIP date, not the ARRIVAL date. So what I do is, if I am unsure an item will fit, or if I'll like it or not, I go ahead and start processing the return, before I've received it; this gives you more time just in case because you have already started processing, and have the label, ect. And if you end up changing your mind, no worries, just keep the item.

EXCHANGE
Ok. It's a sample sale guys. Because the prices are so low, and they have a limited amount, items go fast. They don't have the luxury of making merchandise; they get surplus from retailers. So it's common sense that they'll not have a size or item for you to exchange. However, every once in a while, they have blowout sales, that have repeat items (I'm thinking these are items that have been returned, were on wait/hold list but never purchased, or just items that weren't sold). Check those out; usually they have the same items even discounted more; but they go quick

ROW 1 MEMBERSHIP:
Get it. They have sales not available to regular non paying members, you get to shop an hour early. Ect. If I can get it transferred to my new account (hintJASONhint) that'd be nice.

GETTING PROBLEMS TAKEN CARE OF:
Ok guys. This is self explanatory. "You catch more flies with honey". I wish you guys realized how easy it is for someone to give you the run around and not help you if you're rude. You need to be assertive, but polite. Please and thank you go a long way, and try not to talk down. Remember: they're helping you. Make sure you ask for an email of the transcript of the convo, and then make sure you save it yourself. I learned this very quickly; otherwise, they won't document your claim, and you'll have nothing to show for your conversation. Stay on their asses. They won't follow up with you, you have to do so with them. Sucks, but what are you going to do.

So all in all I've had good experiences with them, it's just this past one that's alittle enfuriating, but Jason seems to be taking care of it. Hope this helps.