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Londa J.

2
Level 2 Contributor
Virginia, United States

Contributor Level

Total Points
497

6 Reviews by Londa

  • Free People

11/16/15

I used to love free people- quality has gone down the drain! Customer service is horrendous! Outsourced to India/sad sad new business model.
They say their return policy has changed however, you can't find the return policy anywhere online!

Tip for consumers:
The customer service is horrible and worthless. This is the service I received FOR A RETURN for poor quality items. 1st I am told me it will take 72 hours so I waited 5 days-(2 extra days) This time they told me 15 business days. I asked to speak to a supervisor- don’t bother.. Now, the refund has to come from “the warehouse”. They said their policy changed, refunds now take a longer. PS I did apologize for giving misinformation. Lol

Products used:
Attempting to return both my most recent purchases however, they have received the return and they have not processed it yet. I have contacted them and they said it will take up to 15 business days. This is just nuts.

Shipping
  • Groupon

10/6/15

Great APP... LOVE IT

  • Zappos

10/6/15

Fast delivery, exactly as described awesome return policy...

  • LivingSocial

10/6/15

Great offers and fabulous deals!

  • Bed Bath & Beyond

10/6/15

Great return policy and in store assistance... Only negative is so much stuff in the stores it is hard to maneuver your cart.

  • ZAFUL

10/6/15

The only things this company seems to do well is copy and past Free People's design and models into their own website AND copy and paste insincere apologies into the many feedback forums online and in paypal disputes. They also are FABULOUS at stealing your money and not delivering the order... Filed a PAYPAL dispute, an IC3 Internet Fraud claim and a dispute with my credit card company... I believe they just try to steal from EVERYONE- the odds are in their favor as many people don't go to the lengths I did to get my money back. Best word of advise... DO NOT ORDER FROM THIS FRAUD COMPANY

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Charlie F. – ZAFUL Rep

Dear Londa,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We value your patronage and wish to continue serving you in the best way possible.

Best regards,
Zaful.com Customer Service

Londa Has Earned 17 Votes

Londa J.'s review of LivingSocial earned 2 Very Helpful votes

Londa J.'s review of ZAFUL earned 14 Very Helpful votes

Londa J.'s review of Free People earned a Very Helpful vote

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