lola m.

Stay clear of nasty gal if you live outside of the UK!
Late last year (2013) I placed my first order with nasty gal after loving how the clothes looked for so long! So I placed quite a big order which came to about £200 UK pounds. I chose the cheapest shipping option as I was in no rush for the items and didn't want to pay a large amount for shipping. About 2 weeks later I still had not received my items, so I checked online to see what my shipping status was, and it said that it had been declined and not shipped. I called nasty gal and they told me that to receive my package I had to pay a shipping customs charge, they told me I had to pay £85! Almost half my order, now thats £85 on top of over £15 shipping costs. I was so unhappy about this but I assumed I had just been unlucky this time. I declined the package and told them I was not paying that ridiculous amount of customs charges. The shipping company told me they would return it to nasty gal. About a month later I still had not received a refund from Nasty gal so I used their online live chat to speak to someone who could help me, they said that they had not received it yet. I then emailed them about 5 or 6 times again over the next month to try and get my refund. Most of the people I emailed via nasty gal did not help at all and did not seem interested that I was £200 out of pocket because of them. I finally got so annoyed about it I emailed them and basically demanded them to refund me now or I would take it further as it had been about 2 months, they refunded me instantly once I said that. Sometimes I wonder if they try and drag out things like that long enough so that the customer will just give up and stop trying to get their money back. It feels as though their only goal is MONEY. They seem very money hungry and don't care much about their customers.

After receiving my refund I did not want to order from them again. But a few weeks ago now I saw that they were doing free international shipping so I thought I would give nasty gal another chance to prove themselves So I purchased just over £150 worth of clothing. I bought a jacket, top, dress and playsuit. Their items are very high priced but I was hoping they would be worth it.
I got an email about a week after from the customs offices saying I had to pay £65 customs fees. I honestly could not believe this had happened again. I then searched for reviews and realised that i was not just the only one and probably over 95% off all nasty gal reviews and horrendously low and most people have had problems with them. Most of these problems are due to customs charges.
I also read that a LOT of people are saying that their clothing is terrible quality. I am now in the process of declining the customs fee and telling them I am not paying it, I contacted nasty gal but they didn't do much to help they just told me it would be returned to them. But the customs offices are telling me if i do not pay the package will be destroyed.

I am so so so disappointed with nasty gal. Instead of just focusing on how much money they can scam people of, they should spend a little extra on clothes production and get their clothing better quality and ensure their customers are happy. Also get rid of those customs fees! I buy from different countries all the time and I never get customs fees except from the very odd time which would be a very low price! Not half of the price you payed!

Shame on you nasty gal.