I've place a couple of orders and have been pleased with the product. I wish it arrived sooner but I'm used to Amazon 2 day free shipping. I research products on other sites to see what kind of a deal I'm getting and if it's worth it. A recent order had a problem as the Paypal did not go through. I emailed them and heard back from 2 people within a couple of hours. So far, very pleased with the site.