Lois L.

I booked a 16-day trip to Morocco with OAT and at the time of booking was told in order to take the trip, I was required to also take the 5-day post-trip to Essaouira, only to find while on the trip that only half the people who booked were required to take the post-trip. The trips overlapped at the end, so the 16 day trip was really only 14 days. Though the guide on the first trip was excellent, the second guide was very annoying and did not listen to the group's request to get to Casablanca in a timely manner, as we only had a few hours to explore on our last day. He insisted on sticking to the schedule, getting us to the hotel at 4:45 p.m. With dinner at 7 p.m. we had to time to explore, not that we would have been able to see anything, as the hotel was in a very bad area. The A/C in the hotel in Casablanca did not work (despite a maintenance man checking it and declaring it working), and the yelling, car honking and street noise from the bar next door went on until 4:30 a.m.; 4 of us had a 6:15 a.m. pick-up for the airport, so we got no sleep. I was told on booking that I would get a $100 credit (because I was referred by a friend) that I could use for optional tours on the trip, but once home was told the credit could only be used for a future tour (which will never happen with this company). Repeated phone calls over a three week period asking for a refund for the post-trip tour resulted in only a $100 credit for a future tour.

After trying to book several flights I can to the conclusion this a bait and switch operation. Every flight I looked at was never available at their listed fare, yet when I went on Expedia or the airlines website, I was able to get the lower price. Will never use them again!