Horrible company! I ordered a charm & bracelet from this company and not even a half hour later, I received a suspicious (private/unknown number) call saying that my Visa card was locked. I hung up & called their 800 number and of course it didn't work. Didn't even ring! I immediately called my bank, cancelled my card & reported a fraudulent purchase. Stay away from this company! It really was too good to be true. I'll stick to Pandora... Lesson learned.
There is time difference so that's why we didn't answer your call. Our company is registered in the UK while the headquarters is located in HongKong. Sorry for this inconvenience. But regarding your order problem, we suggest you contact us at cs@soufeel.com. We could check with your order No. And explain further about it. Thank you for your understanding.