Zero stars. A total scam.
I sent in a bag the first time without reading all of the specifications as to what they "wanted", meaning designer, new items, with tags, or gently used. So after a very disappointing first transaction, I decided to give it another try six months later. I reread the instructions as to what exactly to mail in. I sent Michael Kors pants, with tags, a Tahari sweater, with tags, Theory trousers, a designer dress, with tags, and Old Navy jeans with tags. Of the nearly 10-12 items I sent, they "accepted" two-- the dress, and the JEANS from Old Navy. I emailed the support desk, which is supposed to answer within 2 days, as to what happened to the remaining items. After eight days, I received a canned answer from "Samantha", stating that the rest of the items I sent in did not meet their "style requirements", and were donated. Rest assured, there is no chance they could accept those jeans that cost $20 and not a brand new with tags Tahari sweater that retails for almost $300, also with tags. I emailed the Chief Marketing Officer for an explanation-- several times-- each email has gone unanswered.
I am not sure what they are doing with the items, but I do know that this is completely unacceptable. There are hundreds of complaints against them on sites like this, and registered with the BBB. I, regretfully, had not researched the company prior to reading them.
I have also purchased from them. Funny, they say they are very choosy with what they accept, however, the first dress I purchased for my daughter came and was completely damaged, and I had to return it. What they had described as a "very small flaw" was actually an extremely noticeable part of he dress which was visibly damaged.
Do not make the same mistake I made. Sell your clothes elsewhere, or simply donate them. This site is not reputable, they do not answer emails, and there is no excuse for this kind of customer experience and service. There are far too many options out there.
I have attached a photo of the brand new sweater I sent in, which just "disappeared" from my bag, saying it did not meet their style requirements, and, that, they, therefore "donated" it. The sweater was brand new, with tags still attached.
Again, both experiences I have had with this company left me feeling swindled. Never again.