I have had so many issues with comGateway. My first issue is with their pricing; a package may actually only weigh 2kg, but they will charge you 6 kg! Sometimes they will give you the option to repack but that's not always available. Secondly, their customer service is awful. I have never been able to Live Chat with them because it's always "busy" so I have to resort to email which can take days for them to reply, if at all! They have no phone number which is frustrating. Thirdly, when I do organise my parcel for forwarding, it can take 7 days for them to dispatch it yet they are very quick to charge my credit card!