It took about 2 weeks to receive my package, it was a gift for someone else, by the time they got it to try it on, it had been 20 days since time of receipt, and they would not exchange the jacket for a different size, or even give store credit because it was past the 14 days to return. Their customer service is sad, and I will definitely stop purchasing through them, as well as share the story with my friends who purchased from them, but wont anymore.