I have done a lot of online shopping and never had to deal with a site like this. Their CS is rude. I ordered 3 items around the same time BEFORE I read any reviews and now I am kicking my own butt for it, believe me. I ordered 2 pairs of shoes and a purse. Well the last order I made was cancelled over 2 weeks ago by the company. They did return the full price of the order to my credit card and because I openly complained on their facebook page they gave me a $11.50 store credit. However, the two items I purchased before the shoes have still not been "shipped to their company" and it has been 4 weeks. I will now have to wait another 2 - 3 weeks before they get my items and then another 5 - 10 business days if they ever ship it to me. Summer will be long gone before I can ever wear those shoes. What a waste. Oh and I forgot to mention their company is located in Quebec, CA. I am in Ontario, Ca. It takes at most 4 hours to drive to Quebec from where I live. I probably will not be using the credit, waste of time.