little b.

Order number ******* was wrong in just about every way it could be wrong. There was no phone number to contact, and email was suggested. I called the actual store making our food and they offered to fix the issues before we got an email back from BiteSquad.

This was our first order using BiteSquad, so no, Janessa in "customer service" we did not have the app, thank you very much. And we never will, now.

We finally did get a response email, on the drive to the store (see, since the order was wrong the store offered to remake it, but we had to bring the food back to them and they were closing within the hour, so there wasn't much time to wait) and had to send another one asking for a way to actually SPEAK to someone to resolve our issue.

The second response from BiteSquad was received while we were waiting for bread to be made for the second sandwich. It included a phone number, but when I called it, I had the dubious pleasure of speaking to Janessa. Who wanted to blame me for the problem (if there is a box that says "all the way" and you don't click on that box, one typically does not expect the order to be make "all the way", FYI), then wanted to chastise me for contacting the store instead of waiting god knows how long for BiteSquad to respond to my email. Oh, I could have used the app? Thanks, I'll get right on that for the next time I NEVER USE YOUR SERVICE.

I asked for a refund. Not for the food, we were getting that remade, but for the delivery fee and the tip. The total didn't come to much, but I don't like paying for things I did not get. However, Janessa, said she couldn't refund the delivery fee since, you know, they delivered food to us.
What?
You could have delivered Chinese food, but that's not what I ordered. Why would I pay you to do that?

I asked for a supervisor and was cut off to be placed on hold. She came back on the line to say her supervisor approved the refund of both tip and delivery, even though we did get a delivery.

I understand why BiteSquad doesn't advertise a phone number if they have people like her on the phone.

This whole thing could have been a one off mistake. Sure, it's a pain in the $#*! having to drive out and back for something that should have been delivered (I mean, we could have done that to begin with waaaaay less inconvenience), and even though I was mad, I would have forgotten how mad and probably given BiteSquad another chance in a few months. But the way Janessa handled it, I will never ever ever use this service, if you can call it that, again. And I will suggest to others they don't, either, and I will tell them why.

The website is easy enough to use, however, I placed my order@ 21:30 and at 23:15 I received an email stating my order was canceled. I called the restaurant and they said my food was ready, but that they had been told I canceled the order. I had done no such thing. I contacted GrubHub via chat and was told they did not have a driver available to deliver my order. What? She said they had drivers, but not any that could take my order. WTH kind of set up is that? So, for the inconvenience, GrubHub sent me a $5 coupon. One that I will NOT be using.

Order # **************190 (placed on 11/11/14) is still totally screwed up. No one seems to be interested in responding to my inquiries or emails. Half my order was originally missing. Half of what was received was broken. I contacted Zazzle and they said they would reprocess the missing items and replace the broken ones. I was assured my items would be delivered in plenty of time for Christmas. Today I received, not just the replacement for the broken item, but a reship of what I originally received. I am STILL missing the other half of my order. When I called, I spoke to a girl who insisted it was delivered, asked me who my "normal UPS guy" was (seriously? Does ANYone have one of those in a residential area?), suggested an alternate address to ship to (because I have two homes in the area and just bounce between locations for fun, apparently), and refused to connect me to a supervisor. She has promised my missing items by the 24th which is cutting it close and requiring me to go out of my way to pick it up ON CHRISTMAS EVE if it even delivers on time. If it does not, I will want a refund of my money. If it does, it will not stop me from NEVER ORDERING FROM THIS COMPANY AGAIN! This is the first thing I ordered for Christmas and the one I STILL HAVEN'T RECEIVED and it's been FORTY ONE DAYS since my order was placed.