Well, I've never purchased from them but have sent in many bags of clothes. I have questioned why they seem to take dreck but have not accepted some really lovely designer pieces; I gave them the benefit of the doubt. However, I am writing this review because they just rejected a BRAND NEW WITH TAGS, gorgeous Badgely Mischka handbag worth more than $300. I was so sure it would be accepted, I didn't purchase return assurance. You'd better believe they are selling it somewhere. I don't trust this company and will no longer do business with them. Seller, beware.