Lisa y.

We are currently working with this customer to resolve their issues. Please see below:

There are no brakes. They dont work. There is no way to stop it. Fluid leaks everywhere. It is not from the plastic filler reservoir. Lisa
Artie S. Wrote: -------------------------
Lisa,

I have placed an inquiry with our supplier to see what we need to do to get you the parts you have requested. The only thing I am not sure of is what you mean by Brake System. What is wrong with the Brakes and what are you looking to get for those? Please let me know so I can see what needs to be done to get you all of these parts.

Thanks,
Artie

Lisa y. Wrote: -------------------------
Artie, the order number is G51866 I do appreciate your responses so quickly. Much more then i received from others in the company. They need more people like you. I hope we can resolve this issue. Thanks! Lisa
Artie S. Wrote: -------------------------
You can simply put your Sales Receipt number that starts with a G and followed by 5 numbers on here so we can look up your order. I have not previously had any dealings with you so once I see the sales receipt for myself and the order from our vendor I can see what needs to be done to resolve each of your complaints.

Lisa y. Wrote: -------------------------
Artie, There is an extreme price difference in the Cazador and the lightening extended UTV as well. How can we resolve this issue? I have checked out both as they are different vehicles. The price difference is about 2000. 00 If you can get me parts to make this street legal, a brake system, nets, correct windshield, side steps we can possibly negotiate. I do not want to post my full name on this site for privacy reasons what else can i put on here for you to look up my order? Lisa
Artie S. Wrote: -------------------------
Lisa,

That sounds like a very feasible resolution. I will see what needs to be done to get all of the parts you have requested shipped out directly to you. Can you please let me know the full name on your account with us so I may pull up your sales receipt and place an order for the desired parts.

Thanks,
Artie

Lisa y. Wrote: -------------------------
I would like the street legal package for this and the brake unit and the correct nets as well as the correct windshield. I would also like the step side bars that i was told came with the unit. The dash is different as well. You should not post pics of something and say that is what you are getting and it not be what you are getting. Please send me the equipment needed to have brakes, windshield, safety nets, and turn signals, switches and whatever i need to turn the turn signals from left to right etc. Also look at the pictures i sent via email of the unit. I will post them if needed.
Lisa
Artie S. Wrote: -------------------------
Lisa,

I assure you the unit that you received is exactly the same as the Lightning Extended model. The names listed on our website are generic names not associated with any specific manufacturer's distribution facility. This is because we get the same product from a few different suppliers and each one has their own specific name for the unit. Such as this vendor calling is the "Cazador". The lightning is actually a very small unit no matter what vendor fulfills the order. The extended version is maybe large enough for a 6ft male tops. Any larger and you would need a larger unit. You received exactly the size of unit you purchased and I think possibly you simply had a different expectation of the size. We fulfilled your order for a Lightning Extended unit, you received the product, assembled it and it runs fine. We are here for your support should you need it, but can assure you nothing dubious was done in this order and you received exactly what was purchase, but with a different trim package than the one displayed on the website.
Lisa y. Wrote: -------------------------
We did have time constraints but we were very honest with that upfront. If they could not get us the lightening extended we should have been told that. There are no side steps on this unit, no turn signals, no brake lights and it clearly says cazador on the unit. It is a much smaller unit then the lightening extended version that the pictures show. Very low to the ground not like the lightening extended. I specifically asked about the side steps and if they were made of metal when i talked with i believe Alex and he assured me they were and there are none on there. I will be more then happy to send you the pictures of the unit i was shipped. We would have taken the unit apart and shipped it back in the crate just like it was sent to us but we were told we could not do that. This unit is priced much differently then the lightening extended unit. I understand things happen but i specifically asked the questions to make sure i was gettingthe correct unit. The brakes have never worked on this machine as well. We asked for a new brake system but all they sent was the brake resivoir. The netting does not fit as well as the windshield. If you would like to make this right you can email me to discuss. I think you should do right by your ads and be honest trustworthy company so the consumers are happy to do business with you. We are very mechanically inclined and do know how to fix this thing but we have not received the correct unit to begin with. If you would like the pictures i will post them along with the ad pictures. Thanks Lisa
Artie S. Wrote: -------------------------
Lisa,

I have spoken with Patrick just now and he informed me of the situation you had with your unit. When you made the purchase you had very specific time constraints on when you needed the item and we purchased the unit from our only vendor that had the unit in stock. We made sure to send you the extended version of the lightning and that is what was shipped to you. The only difference between the photos on our website and the unit that was available for immediate shipment was the front end / headlights. If there is any parts missing needed to make it street legal we can get you the needed parts. We have street legal light kits available to send you and would like to help resolve any issues you are experiencing. Please let us know what you need and we can accommodate you. As for returning the unit, it is true that the unit must be unassembled and in the original crate in order to ship back to the distribution facility. As of our 1st communication with you the product was fully assembled and therefore we could not take the unit back. We are more than happy to accommodate you desires, but need to know exactly what you need in order to proceed accordingly.