Lisa R.

I ordered a few items from this website, I made an error in my order and didn't realize it until after I paid the duty/taxes. Contacted Venus and asked if there would be issues with an order made in mistake. I was told not a problem, any items can be returned for refund or exchange with pre-paid return label. WOW, great. So I received my items and went to return the item that I made the error with - but no return label. They do not provide return labels to Canadians. It doesn't specify that on their website. It indicates that return labels are provide. It doesn't say to US only and doesn't include Canada. It clearly states "Each order also includes an easy to use return label for your convenience. There is a charge of $6.95 for the use of this label, which will be deducted from any credit due on your return or, in the event of an exchange, we will charge your credit card $6.95 for the label. The instructions for the use of this label are found on the back of the label. You may return the package via UPS or USPS; there is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and place the pre-paid return label on the package. If you are using the original shipping bag or box, be sure to place the return label over your name and address on the package and to obliterate any other addresses and barcodes on the outside of the package"