Lisa P.

Honestly, dealing with this company has been like trying to hammer jello to a wall. I honestly thought I was being "punked" a few times in my email interactions with them.

I order a lot of office supplies through Office Depot. In August, their catalog was promoting (2) free movie tickets through Fandango if you ordered a certain dollar amount of supplies... which I did.

Within a couple of weeks, I received the promotional post card that, very clearly, stated the instructions to go to the following website: www.thepromocard.com/officedepot/redeem and enter the promotion code that clearly marked on the post card. I completed the task, the website accepted my promotional code and indicated that I would then be receiving an email that contained my movie certificates to print and present at the participating movie theater. I patiently waited two weeks with no such email. I then started my exhausting search for an explanation through both Office Depot, thepromocard website and Fandango. I will clarify that I am equally frustrated with all three parties but Fandango's emailed responses from their customer service reps took the cake. I explained the concern, and received such idiotic replies back, that at first, I almost found them funny. Well, no longer. I realize that this is all about (2) essentially, lost, movie tickets but it became about the principle of simple customer service and my quest to point out their lack of it. The long and the short of it... I still have not received the movie ticket certificates and I am certain that this company is run by toddlers.