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Lisa O.

Contributor Level

Total Points
125

1 Review by Lisa

  • Lumosity

10/1/14

Only giving one star for 2 reasons:
1) The games rarely change and are boring. Playing them every day became so rote and not at all brain-building that I gave up. Bought the family plan (stupid, stupid) and each of my family members came to the same conclusion.
2) They apparently buried the auto-renewal clause DEEP in the Terms and conditions (I am the freak who reads those things start to finish) because I never found it. In July AMEX alerted me to potential CC fraud - through process, couldn't see all charges from July - mid Sept until late September and found the $130 auto-renewal posted in mid-July. Their policy is they will refund if within 30 days. I asked for the refund under special circumstances (CC fraud/identity theft) but they flatly refused, even after escalation to a "manager", sticking strictly to their refund policy without consideration for my circumstances.

Would not recommend this to anyone!

Tip for consumers:
Don't do it. Games get boring, the price is WAY too high and the customer service stinks!

Service
Value
Returns
Quality

Lisa Has Earned 45 Votes

Lisa O.'s review of Lumosity earned 45 Very Helpful votes

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