I ordered a pair of shoes for my wedding but they were the wrong size. No big deal, so I exchanged them (that is, returned them and purchased the right size). I got the new shoes, they were exactly what I wanted and the correct size. However, the return I sent back was processed but my money was never refunded. I called them 2 separate times, even getting my credit card company involved, to no avail. 26 days later, I still don't have the refund and had to go through the claims/disputes division of my cc company. Hopefully they'll stick it to them. NEVER AGAIN DSW!