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Lisa L.

Contributor Level

Total Points
81

1 Review by Lisa

  • Zazzle

12/14/14

The first time ordered from them everything was perfect. My past order has been a series of screw ups on their end. Order placed 11/21, got an email my order is ready to be shipped on 11/21. On 12/6 I call them because I havent received my order and they do not give out tracking details with their shipping. I was on hold for 45 minutes, no exaggerating. They said they would re-do it and ship it out... still have no cards but its only been a few days. The kicker now, I check my paypal statement and they charged me 2 times for my order... and I have nothing! N O T H I N G! I recommend ordering from the once, they are good the first time around. Now I'm sitting on hold for 22 minutes now listening to dreaded hold music loosing my mind... Okay just got done talking to someone, he assures me that I was only charged once, I'm looking at my monthly statement and I was definitely charged twice. So now I have to do the paypal dispute thing... great..

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Zazzle S. – Zazzle Rep

Hi Lisa. We apologize that you had issues with your order. In reviewing your account, it does show you were only billed one time for the order as Zazzle would not bill you multiple times for one order. We also do see that a replacement order was requested and that order was delivered on 12/15 according to the tracking information. If you have any questions or concerns, please reply to the e-mail you received. Thank you.

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