For some reasons, on one part of my son's graduation announcement, it filled in black where white had been. I immediately contacted them and sent a picture of what was wrong. Plus, the paper was some poor quality card stock. They acknowledged their mistake and said they would reprint immediately and send out. However, they then "forgot" over and over again. After a week, I told them to issue me a refund so I could go elsewhere. At this point, they chose to not respond and ignore more. I have had to dispute the charge on my credit card. Never ever use this place! Their product is poor quality, and they obviously have some sort of odd issues that they autofilled in the white with black. And they refuse to fix their own mistakes.