Liza K.

You can sit on that line waiting for help for HOURS listening to their recording. Over and over and...

Unprofessional. Lacking integrity. It is not great that they scratched my 2019 TRD PRO 4runner in two different places, but what is really appalling is how difficult they have been to deal with over the claim. Auto repair shops on the Big Island do not want to write a repair estimate because they consider it a waste of their time because in their experience, HCT does not pay claims. They said this to me. So getting two estimates as HCT requires has been a nightmare. One estimate cost me $250, which is more money out of my pocket on top of the scratched car! I think HCT requires the two estimates **because** they know estimates are so hard to get and HCT does not want to pay the claim. HCT delivered my car in a timely manner but they delivered it with scratches in two different areas and have done all they can to avoid fixing the damage. From interacting with auto body shops, I have learned that HCT does not have a good reputation. Especially given that we purchased insurance, their behavior is scammy. I would not use this company again. I think at this point I am headed for small claims court with HCT -- more money and hassle.

EHow may be fine for some types of advice, but it should **not** be relied upon for advice regarding the care of pets--especially sick ones! Some eHow articles on animal care are obviously written by people who have NO CLUE what they are talking about. I read an article that says you should put cat flea powder on a rabbit to get rid of mites. You should never put products on rabbits that are intended for cats and dogs. You can kill your rabbit. Frontline *forbids* the use of its flea products on rabbits due to so many rabbit deaths and neurological problems in rabbits whose well-meaning owners used it on their bunnies. I feel it is very, very irresponsible of eHow to put information out there that is so potentially harmful.