First let me say that I still have not received the product, however I appreciate DressLily being so prompt in responding to my displeasure of the treatment of this order. They have graciously offered a partial refund and apology, which Ive accepted. They are very aware of the similar shipping and product issues with their customers and will be diligently working to rectify these product and shipping issues and will become more user friendly. Im counting on them to review their internal strategy in order to better their competitive standing in the online market.