Lisa H.

This is a copy of the email sent to me regarding the WRONG dress they sent my daughter
Dear
We sincerely apologize for the problems you've encountered with the product. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on. But now, we have to return your money, that means we lose the money and the dress for nothing. Shall we refund you part of the amount but not full refund and you keep the dress? Beg for your understanding.
What's more, if you return it, you need to pay high freight and should wait a few days for the refund.So how about we refund you 10 %dress price. If you accept, we will send money to you in 24-48 hours.
Kris