I am a frequent customer of organic creations and love their products and selection. They quote their turnaround time prior to ordering and I find their website to be user friendly. I mostly order essential oils and botanicals such as jasmine, hibiscus, and cinammon which I add to loose tea. The essential oils are great and I think it would be hard to find comparable quality at such pricing. I was extremely surprised to read the other reviews but I guess if you are looking for customer service, personal attention, high quality packaging, your order stocked, and ready to ship, you may or may not be happy. The cinammon from organic creations is the best. I will keep buying from organic creations because their products are wonderful and would rather wait for something that I know is good, rather than get garbage the next day and pay more.