Lisa C.’s Reviews of Groupon & more

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11/17/13

I wish there was zero stars button. I purchased a travel voucher for $2,000 for Turks and Caicos and due to a family emergency was unable to book travel within the travel time. Ideeli would not give me credit to be used towards travel at a later date. I understood I would not receive the promotion rate but I wasn't even requesting that. I LOST $2,000 and all they said they would give me was a $25 credit voucher. That was a slap in the face. I will never do business with this company. If anyone has had a similar situation happen with them, I am interested in talking to you about a class action lawsuit. My email is *******@yahoo.com.

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DeeDee L. – Groupon Rep Over a year old

Hi Lisa,

Thank you for your feedback here on SiteJabber. I'm sorry that you weren't able to receive a credit for your travel voucher. At the time you purchased the voucher you purchased it through our travel partner, which you was stated at checkout and on your voucher. You should have been given contact information for this company even though we no longer sell travel deals on our site.

The reason that we were unable to give you the credit you paid for this travel voucher is due to the fact that you paid our shipping partner for this trip and not ideeli. If you'd like the contact information for our formal travel partner I will be happy to provide it to you. Please send me a private message with your order information and the date you purchased the voucher and any other pertinent information. I will then send you the contact information for our former travel partner and you can work with them to see if they are able to help you with this matter. I look forward to hearing from you.

Best,
Jason Faria
Director, Customer Service