Lisa B.

I've had four projects through Freelancer.com (two of which were with the same client). The Australian client was excellent and paid me on time, but I have two outstanding projects where I completed the work over a month ago, but neither client has paid me.

I am owed $370 over the three projects that haven't been paid. For the one where the client owes me $300, the client was responsive at first but now doesn't respond to my messages, even though I can see she has been online every day. The second on is Indian or Pakistani, and he even went so far as to mock me when I said I would open a ticket with support. He keeps putting me off, saying "give me a few more days".

I've opened a ticket for the one that owes me $300 (or thereabouts) and it appears the client isn't even responding to Freelancer.com now. Yet she had 29 projects open (so I dread to think how many other people she has scammed, if she even is a she). It's gone to the tier 2 support team but they don't seem to be doing much about it.

I opened a ticket the other day for the guy that owes me $70 and it looks like they are looking into this, but the guy clearly knows how to play the system and it looks like I've been scammed by two different people on the site and Freelancer are happy to take my money every month for my subscription but offer no protection. And the three jobs where I didn't get paid were all done through their hourly time tracker as well, so it should have been more protected.

Not impressed at all with them. I think they're out to make as much money as possible off people and don't care about the freelancers at all - even though we pay for everything we do on their site. I'm so tired and annoyed with this and just want to be paid fairly for the jobs I did. If I could give them no stars, I would.

Update 23/12/15

They've responded to this review and are telling bare faced lies. I've just gone on to Freelancer and both the clients still have accounts on the site, and have both logged in today. So to say they have been closed down is a lie. And to simply say, oh it's horrible and palm me off with the response they have is disgusting. I urge everyone to stay away from this site. Definitely use Upwork. I've only moved on to Upwork after using Elance for a few months and I'm already getting better work and being paid on time, and in much higher amounts.