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Linzie l.

Contributor Level

Total Points
81

1 Review by Linzie

  • NetSpend

2/13/16

Ordered my FIRST card on the 25th of January and was supposed to receive it between Feb 3rd - 8th. It is now the 13th and I still haven't received my FIRST card. I called on the 10th to pay 25$ to have my SECOND card shipped and RECEIVED in 1-2 days so by the 12th. Now they are telling me I should receive the second card on or before the 16th. So much paying 25$ for 1-2 day shipping. All anyone from customer service does is lie and give you the run around. I would call see what they told me then call back knowing I wouldn't get the same person and they would tell me something completely different. They talk over you and don't let you talk. Don't even try to talk to a supervisor. I called 2 times in a row to speak with one and was on hold both times for a MINIMUM of 35 minutes before hanging up. I tried emailing them and they just do the same thing. Also the fees are ridiculous, as soon as my money was deposited to my account they already took a 3$ fee from my money. Not to mention the misleading 25$ for overnight shipping. I have money that I can't even use and no one at spend seems to care. Worst company ever. If you have a Kroger grocery store near you I suggest you pay $3 to get one of their cards they are amazing. Earn points wherever you shop and earn free groceries when you shop at Kroger. If I hadn't lost my account number I would've used it to avoid a horrible company like net spend.

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Jose B. – NetSpend Rep

Hi Linzie,

We regret to hear that you did not receive your card in a timely fashion.

Please email us at social@netspend.com and we will make sure this is addressed. We also want to make sure that the management staff of the agents you spoke with are notified to prevent issues like this in the future.

We look forward to hearing from you.

Thank you,

NetSpend

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