I was so scared to use this company from reading reviews but I was looking for a particular modem and they had it so cheap that I was willing to risk losing the money. The retail for this modem was around $80 and I got it for $25. I waited 6 months to write review because I was certain it would fall apart and I'd have to complain. But. It still works great and is saving me money on my internet provider bill! No problems here.