Received my first red bottoms for Christmas but they were wrong size so I went to the store to find out what my size was. The sales person had no knowledge, telling me what my size was when I knew better than to agree with him. So we ordered the shoes, they came in a week later, still snug but the sales person assured me that they are supposed to be tight since they stretch out over time. My foot was spilling out of them and toes curled up. I was at Neiman Marcus after all and wanted to appear sophisticated as not to argue with "knowledgable" sales person. Got home tried them on, too small. Went to the store again asking for shoe manager. She placed an order in front of me, the order arrived with my red bottoms damaged, no red bags. Nothing. So disappointed. Who spends that much money on shoes to go through all this trouble?!?! So the person who gave me the shoes wants nothing to do with Neiman Marcus ever again and neither do I. At this price point you expect excellent service and quality. Shame on you Neiman Marcus. Gave you three attempts and a complete failure from your part.