I've ordered five shirts and I love them! I didn't rate my experience with five stars because on the first shirt I received the hem started unraveling after wearing it a couple of times. I didn't return it because your requirements of having to take a picture of the problem seems a little extreme, especially since I don't own a camera. I order from Amazon all the time and have never had to send a picture when I wanted to return something. That being said, I still took a chance and order four more shirts and am very pleased with them. And I bought a needle and thread and will sew up the hem on the first one.