I love the prices on the clothes and I like the packaging it comes in. My disappointment was in my initial 1st bag I sent in, it took almost two months to process. I got a few emails saying they were really delayed but I would of used them again if they would've given me a 10$ credit for the long delay. I was also disappointed because I sent 30 items and only got 20 dollars. I thought what I was sending was quality, no stains, great condition and name brand. I do like to shop on here for my kids, who are 3 and 8. I love spending under 10 dollars for my son's Ralph Lauren Polos! That is a great deal. I will continue to use Thred UP occasionally and I might try to use them again to sell my clothes. Overall, I would say this is a great company!