We had Brad M. Ferrin as our client service Manager for our small business and it was the worst experience of my professional career.
We switched carriers because of the terrible conduct and service from Brad Ferrin.
Brad Ferrin lied to us from day one, he talks slick to get you to sign up for extra services then understates the actual fees charged to us. Brad Ferrin has severe mood swings and has yelled profanities at my staff over the phone and stood us up for scheduled meetings.
He signed us up for services and products we did not authorize. He lied to us and acted unprofessionally to everyone including my daughter.
Stay away from Comcast Business until they get rid of Bradley Michael Ferrin.