I ordered 3 pairs of sandals, in two separate orders. The first one on 11th Feb. The second on the 12th of Feb.it is now the 6th of March still no delivery. Emailed them, the reply quoted "can not find your order, send us the order number and we will search for it"
I sent them both order numbers with the date ordered and the amounts that had been taken out of my account. Reply came back they could not find them and to check that payment had been sent. Of course the payment had been sent it come out of my account. I am still waiting for a response
Dear linda,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced. According to your email, we have found your order. I am sorry to tell you that as the item is sold well, it is not in stock until March 25th. Would you like to wait for them? If not, we can apply the refunding for your order.We have send you the email. You can reply us there. Wish your quick reply.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service