Linda S.

I ordered 1 item from toysrus on Dec. 16 with 2 day free shipping. Two days later I got an email saying my order was delayed. Then on Dec. 20, I received an email claiming the item shipped with a tracking number. The tracking # turned out to be completely bogus as it was for an order that shipped to someone else in another state during the past summer. I then called toysrus and had to wait for an hour to talk to someone. They assured me they would credit my account. Then on Dec. 31 I receive another email from toysrus asking me to rate my item LEGO SPARKLING ICE CASTLE *******, which I never received. I decided to check my credit card statement. They billed my credit card for the item on Dec. 22, I think it was the same day I called, and they never credited my account. So, I had to call yet once again and still am not sure they have taken care of it. They wasted 2 hours of my time and no apology, NOTHING!

Like many others who have posted here, I bought a near $1,100 appliance through ebates.com. I've posted to "where's my Cash Back" claims and have yet to get a helpful response. The purchase was made 11/27/14 at Sears.com. The 1st response I received was that it should be resolved within 10 days. When I emailed again they said it could take 45 days! This isn't the 1st time I've had problems. I agree with other reviewers you have to be super vigilant and go thru hoops to get your cash back. I also suspect that they don't plan on giving me my cash back for this purchase because it would be a lot. They hope you will give up and forget about it. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.