Linda P.

If you have a problem the website is set up to make it virtually impossible to reach anyone. You can't even send an email. The first order I placed never arrived and was probably shipped to a similar but incorrect address. I had no way to let them know. That I had a problem. At the time I couldn't even find my customer order number or any information at all about the order- and you have to use that number in order to contact anyone in the company for any reason-now months later it is suddenly there. By that time there was nothing to be done--and I STILL wasn't able to contact anyone. I don't know what you are supposed to do if you haven't placed an order and need information or have a question given you are required to have that number for even the appearance of being able to contact anyone from Mini In The Box.

Some time later I notice a charge on my bank account for an order I never placed from Mini in the box (no info about what the item was) It was apparently shipped to the same incorrect address as the last one and this time returned--so at least I won't be charged. Once again I was not able to contact anyone at the company. In this case it turned out that the website had failed to update to my current address, despite the fact that I had entered in the correct information after my move. But wow. I will NEVER order from this company again. There is no way to make returns or correct order errors. And I'm VERY disturbed by this latest incident.

Update: It appears that Mini In the Box is now selling products through the Amazon website. While I've never ordered anything from MIB through Amazon it will be interesting to know if they improve the process. Given Amazon has a well-used feedback system in place I would hope so. Unfortunately Amazon isn't that easy in regards to direct communication either, so we'll see.