Back pain is really complicated. Those of us who are long-time sufferers know this AND know that it is on us to try to find remedies. We must also understand that there is no single remedy out there [at least, not for me]. Jesse Cannone's website got me started on exploring back pain; it introduced me to products that I would not otherwise have known about. I personally feel that he and Steve really do their homework! I think what's most important for back pain sufferers to realize is that almost all the treatments/products/exercises take time. There ARE no quick fixes. It's all about one's own commitment to getting well. The videos on the site are enormously helpful too. As for scamming - I have not experienced that, and I would be surprised if the company did not remedy an error immediately. I have found Eva [at the end of the customer service line] extremely helpful and diligent [I had a problem with my Nubax which was fixed very quickly; the problem was with the product, not the Healthy Back folks.