linda k.

I Used airbnb for a trip to the LA area this past August. Big mistake our first 6 days we're booked with a different company those six days were really really wonderful. The next two days we were booked on a boat in the LA area the day before we were set to go to the boat Airbnb emailed me that the reservation was cancelled by Airbnb, for some technical issue with the owner of the boat. I got this email at approximately 7:30 p.m. the night before the reservation. I called Airbnb and described this the situation they told me I could book another reservation on their site or request a full refund.not knowing the LA area very well I decided to try to find another place on the website. After finding two places I would have considered I decided to email both owners for information. I accidentally pushed request to book on the one I didn't really want but after a few minutes found out that I had booked it so I was stuck with it.The next day we show up at the property and it is absolutely disgusting it smelled moldy and dirty, there was mold in the bathtub all the windows in the home we're open airing it out. Many of the screens were broken along with the blinds covering them. I would not have paid $10 to stay there more less 170 dollars. There are a lot of other issues with the property but I don't need to list them all. Upon deciding we could not stay at the property we left to get a bite to eat and contacted Airbnb. I was then informed I needed to return to the property and take pictures of the things I did not like. To my surprise the next day I was awarded with a full refund which was nice. I just feel that Airbnb really needs to look at the places they put on their website to ensure the guests are getting what they are paying for. A few days of my vacation we're ruined because of all of these arrangements that I had to remake. I will never use Airbnb again my vacation is much too precious to have to waste time doing something I've already done. There are much more trustworthy options out there.