linda H.

There is extremely poor customer service. When I called to find out what happened to my order a month after it was made, they told me that each item had been shipped out separately. The first item's estimated arrival date was already two weeks past and all they could tell me was I needed to check my local post office.
Furthermore, to tell me this they put me on hold for 5 minutes. The representative told me straight out that they only have access to what I see under my own account. There was no one available to explain their shipping procedures and the second time I called I was hung up on. I thought it was a disconnection, but when I tried to call again they were "busy". I regret making a purchase on this site and I would like to close my account.