Linda G.

Customer service never an issue.

Ease if purchase and return makes this a perfect company to order from.

Same complaint as most reviews. Been a member for more than a year. Great product and service. Suddenly started having issues since May... photos won't upload, books late, pictures not same quality, account cannot be updated, emails go unanswered. GrooveBook was acquired by Shutterfly and obviously have outsourced customer service as you can see from names on customer service responses. I will close my account and notify my credit card that I protest further charges. They are not interested in a good product or customer service any more. Great company when it was a Mom and Pop. Sorry but have to give up on them.