Linda G.

DONE WITH ZAZZLE! Haven't received framed poster that was supposedly shipped on DEC 1st according to the email sent to me with tracking number but shipper has no record of receiving package and says is still at original location. After several phone calls to Zazzle on hold for minimum of 45mins. And with last call never being answered after 1 hr i gave up. All the happy "customer service" talk is total BS, you can't get an answer from Zazzle even if you are lucky enough to get a human on the phone they pass the problem to the shipper who says it was never picked up from Zazzle. Unless you want bleeding ulcers don't get involved with this company.

Update: Zazzle response is incorrect. Did not receive on 12/9 received several days later but atleast received it. Still does not excuse the extremely poor customer service even if by miracle the phone was answered. Seeing that this was a time of year when people are gift shopping and receiving the item is time sensitive it is imperative that Zazzle staff customer service and at least answer the phones. Phone wait time was unacceptable at the least of the wait times was 50 mins or no answer at all for days. So I am glad that Zazzle contacted me although I cannot recall that happening. Was this response to my complaint just a CYA to appear responsive for the benefit of other people looking for a review?