Please know that Open Sky is a selling platform for individual shop owners. So if I don't ship on time, etc., it's not Open Sky's fault, it's my fault. There is a message program for you to get in touch with your shop owner.
Please also know that many times a customer has ordered from me and if we're out of something and email them the day of the order, I never hear from them so it LOOKS as though we're not shipping but we're really just waiting.