Hi Linda, We understand it can be disappointing to not win, however glad to hear customer service was a great help. To help new players we have a guarantee where if you don't win an item with your first bid pack, we'll return those bids free for a second chance. Please do let us know if there's anything else we can do to improve your experience. Thank you.
Hi Linda, We understand it can be disappointing to not win, however glad to hear customer service was a great help. To help new players we have a guarantee where if you don't win an item with your first bid pack, we'll return those bids free for a second chance. Please do let us know if there's anything else we can do to improve your experience. Thank you.