I joined JibJab last year for my grandchildren and I to make a few videos for their enjoyment. I was charged for another year recently which I didn't want. I called JibJab and spoke with Dominic V. who was very knowledgeable, friendly and courteous. I had all my information lined up in front of me and was ready to argue my point. No need! Dominic understood what I wanted and immediately started the paperwork to process a refund. I have ZERO concerns about signing up for JibJab in the future should the grandchildren want to play with this again. What a pleasant experience. I LOVE dealing with competent companies and JibJab is one. Kudo's to Dominic and JibJab! Linda C.