I signed up for Inbox Dollars at the end of September 2015, and I am halfway to the fourth check now (Nov. 15). Most of money was from surveys, although in the beginning I qualified for a lot of free offers. Perhaps I qualify more for surveys down some of the complaint te down some of the complaintants because of my demographic group – I am retired and until a few weeks ago worked part-time as well. I have also enjoyed the new videos section for mobile phones. DOWNSIDE: It's true that the search function is not as lucrative as it used to be, and that is disappointing. As for surveys, you could possibly spend 10 or even 15 minutes on a survey and it quits on you or it says you don't qualify. (I figure that Inbox Dollars itself gets paid for completed surveys, not partial ones, so they have a vested interest in us completing them.) I have not had to use customer service, so no comment on that. The surveys do not pay as much as they used to – too bad. We need to work smarter, not harder. CONCLUSION: All of the survey sites take advantage of us, but we are willing saps. Inbox Dollars is one of the best as far as legitimacy and payout.