Lin B.

The advert for Chailey Court Basingstoke
Says

Since your dates are a while away, choose free cancellation to stay flexible. A change of plans is no problem when you have free cancellation!

FREE cancellation - PAY AT THE PROPERTY

Prepayment: The total price of the reservation will be charged at least 7 days prior to arrival.
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I was booking 40 days in advance, nearly 6 weeks away.
When my credit card statement came I found that
On the day I booked I was charged the full £520.
Nearly 6 weeks in advance.

I had booked 2 apartments
I sent 3 emails asking questions about the accommodation
I had no replies, so I cancelled on 24 April and 8 may.
After receiving my next credit card statement with no refund
I phoned Booking.com on 22 May and they got me a refund.

I found their advert very misleading and I do believe booking. Com
Should make it clearer that all the money is taken on the day you book.

Instead of sayingThe total price of the reservation will be charged at least 7 days prior to arrival. They should say all money will be taken the day you book.
But will not be refunded the day you cancel.

To me it seems like for Chailey Court Basingstoke with booking.com
Should be avoided. They did not answer any emails I sent and they took
£520 for six weeks.