lily k.

I am really appalled by this website and those who run it. The whole concept of becoming a VIP to save money is placed onto the customer very sneakily; I didn't see any box where I was offered the choice of this, it just appeared to me that suddenly I was a VIP (if there was a box disclosing this choice, it was made very unnoticeable, purposefully I believe, to trick consumers).

I received no email telling me I was a VIP, so I'm sure many others will be unaware of this and then later have £44 taken from their account... monthly.

Trying to cancel the VIP service was a pain, as I have no housephone, and can't ring the company from my mobile. I emailed 3 times asking to cancel my service and got the same reply each time, ignoring my message and just giving me generic info about the way the VIP service works.

The only way to skip a payment for the month is to login between the 1st and 5th of each month, a small timeframe, especially if you order on the 6th and then need to remember to cancel your order next month, or if you order around the end of the month and are unaware you are a VIP and quickly have £44 snatched from you.

Regardless of how good quality the clothing is, I don't believe a website should make money from taking advantage of it's customers... furthermore, their clothing is highly overpriced. So much, that the only time you would buy it was if you DID have such a high discount, but not at the price of £44 a month.