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Lily J.

Contributor Level

Total Points
81

1 Review by Lily

  • Groupon

11/13/11

I read all the reviews here and I feel for Jason F! Hang-in-there Jason.

I'm a member since 2010. Please know that I had my fair share of issues with ideeli.com. The way I look at it, this is a young company with tonnes of potential and all the "kinks" we are experiencing right now is common with new business. The most important thing is ideeli.com continues to evolve and takes customers' comments and feedbacks seriously. I suggested an idea and I see changes made. That's what keeps me going back to the site.

Yesterday I received a pair of boots I ordered from ideli.com. Item arrived with a defect on which the decorative pull on the heels was broken. I love the boot so much and I sent in an email enquiring for a replacement instead of being on a waitlist for the next sale. Jessica from the customer service team sent back a very nice reply advising that they don't store item in stock. I should be mad because I'm expecting a brand new merchandise free of defect which I can enjoy this Thanksgiving right?... but... Jessica and the entire customer service team at ideeli.com shock and humbled me with their unexpected solution. They refunded my entire purchase price to my credit card (note that they divert from their normal return policy, they are not offering me store credit but refunded my monies!). To top it off they let me keep the the boots. I know a lot of you may not think that it is a great solution since it is a defective merchandise... but for myself... I did not expect that answer at all. The fact that they try all within their means to make me a happy customer is enough to make me a loyal customer for life.

The effort counts the rest is only things we have hanging around! To ideeli.com team keep up the good work!

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DeeDee L. – Groupon Rep

Hi Lily,

Thanks so much for your support, and for sharing your experience. In the event of an unexpected problem with an order, we always go over and beyond to make things right. I'm so glad we were able to assist you. Please always feel free to reach out to us at support@ideeli.com with any further questions. Thanks for being a part of ideeli!

Best,

Jason Faria
Sr. Manager Customer Service

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