Liisa P.

I have ordered from banggood a few times. The first time orders took a bit longer to get delivered than expected (maybe 3 weeks instead of max 2 weeks).
Some of the clothes were a bit different from the pictures shown. This is apparently because the factory changes the pattern for different shipments and do not provide new pictures. Not good, but most products were close enough.
Now I made some more orders as I had moderately good experience with them before and the producs were cheap.
Most of the products I have received now were delivered within 3 weeks. But if something is not sent out immediately it is very important for the customer to contact the shop and ask why it's delayed. (Usually one item is out of stock and they ask if they can split the order and send the available products now and the out of stock later.)
It is wrong for them not to send the delay message themselves, but I don't mind sending one myself either.

But why am I writing this review now?
I ordered a mineral powder just to try it out for fun. I received a wrong product on Jan. 22nd. They asked me to send picture of the product and SKU numbers a couple of times eventhough I had provided them with both of these.
After a couple of angry emails I finally got a real reply and not just some automatic reply they send to everyone. They agreed to send me the powder again.
Some people said banggood asked them to send the wrong product back or pay for it. To me they didn't say a word about the wrong product, just sending the correct one.
Well today on Feb 7th I received the "correct" product. It is the same eyeshadow again. The eyeshadow has the SKU code of the powder, so I understand how this happened the first time. But I asked them to make sure the product would be correct this time and they did not do that.

Other rather nasty incident with the latest order was a skirt I ordered.
For two weeks I waited and it was not shipped. I emailed and got a reply that it is out of stock. I agreed to change the color to black as that was in stock.
Well two days later I received a message that the black was out of stock too and they offered a refund.
After the powder/eyeshadow incident I was rather pissed off at them already, so I let them hear my mind about the customer service and that I want my product in white (like in my original order) and if they don't have it they make it themselves.
I got apologies and was told it would take a month to restock. I was given the option to wait or get refunded. I also got 100 points to my account (100 points is worth about 10 cents) I decided to wait.
I am still waiting.

If I didn't also have excellent experiences with this shop I would rate lower.
I would recommend only if you don't mind:
- waiting for about a month for the product to arrive
- sending multiple e-mails about the same thing
- having to fight with them for hours to get your right as a customer

So. All in all. It's a legit site and at times it is ok in customer services, but if anything goes wrong it's a real pain trying to get contact with a real person there.
They also publish only 100% positive reviews. Any review that has anything else than "this is the best ever" doesn't see the light of the day even if it is mainly positive and the product is recommended.