Liane F.’s Reviews of RoseWholesale & more

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10/8/15

I ordered 2 dresses on August 12th and today Oct 8th I still have no dresses. Since one was for a wedding shower and the other for a wedding, I had to go out and purchase dresses. I sent an email asking where my order is and have received no response, even though they promise a response in 24 hours. I will NEVER order anything from them again!

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Liane F.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please be assured that we have replied you and we feel very sorry for that.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Rosewholesale Customer Service