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We bought a voucher from Travelzoo, booked the "experience" with a provider, but then they had to cancel for health reason (instructor was sick), then it had to cancel again due to bad weather. Then we couldn't do it as my wife was pregnant, so the voucher expired. We talked to the final provider and they promptly agree to honour the voucher, HOWEVER Travelzoo refused to release the money!, despite the final provider having waved the time restriction!
Travelzoo simply refused to pass our money to the provider. They just took the money - based on the (very small print) letter of the contract - and run. Despicable.
L F.'s review of Travelzoo earned 15 Very Helpful votes
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Dear L F.,
We’re sorry you weren’t able to use the voucher and are concerned about what you were told. Please contact me, Liberty at Travelzoo, at 888-285-5618 so we can make this right.